Terms

Paintings From Photo is a trading name of TMR Digital Ltd, a company registered in England and Wales (company number 15550089), with its registered office at Suite 4387a, 60 Tottenham Court Road, London W1T 2EW, United Kingdom. We sell oil paintings that are painted by hand, one at a time, from photographs our customers send. The painting is done by trained professional artists who paint for us. We are a small operation, and the person who reads your email is the person who briefs the painter.

Email is the way to reach us, and it reaches a person: hello@paintingsfromphoto.com. Use the same address for an order in progress, a complaint, or a question about these terms. How we handle what you send us is set out on the privacy page.

There are three steps, and the second one protects you: nothing is painted from a photograph that will not make a good painting.

1. You order and pay. Your photograph, the size, the subject, and anything you want us to know, then payment on Stripe's secure checkout, which also takes the delivery address. Payment is the point at which the contract is formed.
2. We check the photograph within hours, 9am to 5pm Monday to Saturday (UK time). We look at it properly and tell you whether it will paint well. If it is too small, too blurred or too dark to work from, we say so then, before any painting starts — send another, or we refund you in full.
3. The painting starts. Once the photograph has passed that check, an artist begins work on it.

We can decline an order. If we do, it is usually because the photograph cannot carry a painting, and we say so plainly and refund you in full rather than painting it and hoping.

Commissions from your own photograph run from £220$299€259CA$409A$409NZ$509CHF 239SEK 2,849NOK 2,749DKK 1,899PLN 1,109 to £549$739€639CA$1,029A$1,029NZ$1,279CHF 599SEK 7,149NOK 6,899DKK 4,799PLN 2,759 depending on canvas size, plus £35$49€39CA$69A$69NZ$79CHF 39SEK 449NOK 449DKK 299PLN 179 to £79$109€89CA$149A$149NZ$179CHF 89SEK 1,049NOK 999DKK 699PLN 399 for each subject after the first, according to the canvas. A subject is a person or an animal in the finished painting, not a photograph: six photographs of one dog is one subject, and one photograph of four people is four. Hand-painted reproductions from the catalogue run from £129$179€149CA$239A$239NZ$299CHF 139SEK 1,699NOK 1,599DKK 1,099PLN 649 to £459$619€539CA$859A$859NZ$1,069CHF 499SEK 5,999NOK 5,749DKK 3,999PLN 2,309 by size. The full list is on the pricing page.

Our prices are set in pounds sterling. Where we show a price in your own currency, that local price is fixed and is the amount you are charged at checkout; your bank may add its own fee for a foreign payment.

The price includes the painting itself, the materials, any reworking after the approval photograph, and delivery, wherever in the world you are. It does not include a frame (every painting arrives unframed), it does not include the charge for each subject after the first, and it does not include any import duty or tax charged by the country the painting is delivered to.

WELCOME20 takes 20% off a first commission, applied to the whole order total including extra subjects, with no cap on the amount it takes off. It applies to commissions rather than to catalogue reproductions, and one welcome code applies per customer. It cannot be used on a trade order. Whether or not it is currently advertised on the site, it is honoured when you enter it on the order form.

The price we quote you in writing is the price we charge. We add nothing to it afterwards, and if the list price changes between our quote and your payment, the quote stands.

You keep every right in your photograph. Sending it to us gives us permission to do one thing with it: paint your painting and talk to you about it. We keep the file afterwards so the painting can be reworked or painted again — ask us and we will delete it. We do not publish your photograph or the finished painting anywhere without asking you first.

You need to hold the rights in the photograph, or have the photographer’s permission to have it painted. It matters more often than people expect: studio, school and wedding photographs usually belong to the photographer rather than to the person in them, so it is worth a short email to them before you send one to us. If we are asked to stop work because a photograph turns out not to be yours to use, we will, and the cost of any painting already done sits with you.

The finished painting is yours to keep. You are free to photograph it, share those photographs and make prints of it for your own personal, non-commercial use; if you want to use it commercially, ask us first. If you order through a trade account, you may also sell the painting to your client or give it to them (see trade accounts). Buying the painting does not transfer its copyright to you, and we do not publish, sell or reproduce it without your permission. Every painting in our catalogue is in the public domain — the artist died more than seventy years ago — and we do not copy the work of living artists.

A painting takes about three to four weeks, plus delivery. Larger canvases and crowded compositions sit at the longer end of that. If you need it by a particular date, put the date in the notes; if we cannot make it, we tell you within hours, 9am to 5pm Monday to Saturday (UK time), and refund you in full.

Those are working estimates rather than guaranteed dates, and we treat them as honest ones. If something slips — a difficult passage repainted, a delay in delivery — we tell you, rather than letting the date go quietly past. If you need the painting for a particular day, say so in the form and we will tell you straight away whether it is realistic.

You see a photograph of the finished painting before it ships. If it isn't right, we keep painting.

Nothing is dispatched until you have seen a photograph of the finished painting and said yes. If something in it is wrong — a face, a colour, a background — tell us and we keep painting until it is right. Reworking is part of the price, not an extra, and there is no limit on it that we have ever needed to enforce.

To be clear about what we do not do: there is no digital preview or mock-up before painting starts, no sketch to sign off, and we do not send progress photographs while the painting is on the easel. The approval photograph is the point at which you see it, and it is the point at which anything can still be changed.

Every painting ships rolled in a tube, unframed. Nothing is sent stretched or on a stretcher. Rolled canvas survives the post far better than a stretched one, and any framer can stretch and frame it for you when it arrives — it is routine work, and a frame chosen near you will suit the room better than one shipped from the studio.

You give the delivery address at checkout. Delivery is included in the price and we deliver worldwide. Trade orders are delivered in the UK only (see trade accounts). Any import duty or tax charged by the country the painting is delivered to is separate from delivery, and is yours to pay. The painting is at our risk until it is delivered to you: if it arrives damaged, photograph the damage and the tube and send it to us, and we will replace or refund it in full.

If your photograph will not make a good painting, we tell you within hours, 9am to 5pm Monday to Saturday (UK time), and refund you in full, unless you would rather send another.

After payment, if we have not yet started painting, tell us and we refund you in full. Once painting has begun, the canvas is made to your specification and cannot be sold to anyone else, so we do not offer change-of-mind refunds. What we do instead is keep working: if the approval photograph is not right, we keep painting until it is, and nothing ships until you are happy.

Because a commission is made to your specification, the fourteen-day right to cancel under the Consumer Contracts Regulations does not apply to it. That is separate from your rights if something is wrong. If a painting arrives damaged, or is materially different from the approval photograph you agreed, we replace it or refund you in full, and your statutory rights are not affected by anything on this page.

The detail, including how to tell us and what happens next, is on the refunds page.

We are responsible for the painting being what we agreed and for it arriving in one piece. If it is damaged in transit, or materially different from the approval photograph, we replace it or refund you.

We are not responsible for losses that were not a foreseeable consequence of the order — a booking made around a delivery date, for example — or for delays caused by something outside our control, such as a courier or a customs hold. Our liability for any order is limited to what you paid for it.

Nothing here limits liability that cannot legally be limited: death or personal injury caused by our negligence, fraud, or your rights as a consumer under UK law.

A gift voucher pays for one hand-painted oil portrait of one person or pet on the canvas size named on it, delivery included. It can go towards a bigger canvas, or more people or pets, by paying the difference when ordering. It cannot be used on a trade order. It is used once, on one painting; if the painting ordered costs less than the voucher, the difference is not refunded. Discount codes cannot be used when buying a voucher, and a voucher cannot be combined with a discount code such as WELCOME20, or with a painting upgrade code, on the same order.

A voucher is valid for 3 years from the day it is bought and cannot be exchanged for cash. Anyone with the code can use it, so keep it safe; if it is lost, email us from the address that bought it and we will send it again. If you change your mind, an unused voucher is refunded in full within 14 days of buying it.

Photo restoration is a separate digital service at £9$12€10CA$17A$17NZ$21CHF 10SEK 99NOK 99DKK 99PLN 49 per photograph. We repair tears, creases, stains, scratches and fading, and add colour if you ask. We cannot rebuild a face or a detail that is missing from the photograph. You receive the restored photographs by email as high-resolution files, usually within 48 hours of paying. If you are not happy with a restored photograph, tell us within 14 days and we refund it in full.

You can have one photograph restored free for each email address. We email you a smaller preview with our name across it, so you can judge the result. The full-size file, without the watermark, costs £9$12€10CA$17A$17NZ$21CHF 10SEK 99NOK 99DKK 99PLN 49(or the equivalent in your currency), and you can download it as soon as you have paid. As with a paid restoration, we cannot rebuild a face or a detail that is missing from the photograph. On a free restoration, missing or badly faded parts are filled in as a best guess and can differ from the original, which is why you see the preview before you pay. If you are not happy with a file you unlocked, tell us within 14 days and we refund it in full. If you don’t unlock it, the photograph, preview and restored file are deleted after 30 days. We may pause free restorations, or limit how many we do each day. Please only send photographs you are entitled to use.

When you pay for a photo restoration, either a restoration order or unlocking a free restoration, we send you a painting upgrade code. It takes 20% off the canvas price of one hand-painted oil portrait; each extra person or pet is at full price. It also gives you the restoration price shown on the code back as a credit, converted into the currency of your painting order (£9$12€10CA$17A$17NZ$21CHF 10SEK 99NOK 99DKK 99PLN 49at today’s price). The credit is never more than is left to pay, and an order using a code always costs at least one unit of its currency, such as £1$1€1CA$2A$2NZ$2CHF 1SEK 13NOK 13DKK 9PLN 5.

A code is used once, on one painting, and is valid for 30 days from the day we send it. It cannot be combined with any other code, gift voucher or promotion, including WELCOME20, cannot be used on a trade order, and cannot be exchanged for cash. Anyone with the code can use it, so keep it safe.

A trade account is for businesses whose clients might want a painted portrait, such as photographers. It is free: there is no fee to open or keep one, and no minimum order. An account works as soon as it is opened, and trade orders are delivered in the UK only. We can close an account at any time, for example if it is not a genuine business, and any order already paid for is still completed. You can close yours by emailing us. The rest of these terms apply to trade orders too, except where this section says otherwise.

There is no password. You log in with a link we email to the address on the account, so anyone who can read that mailbox can log in and order as you: keep it secure. You are responsible for orders placed from your account. If you think someone else has used it, choose “Log out of all devices” on your account page and tell us.

The trade discount comes off the canvas price only, and the discounted price is rounded down to the whole pound: at 10% off, a 16 × 20" canvas at £275 is £247. Each person or pet after the first is at full price, from £35 to £79 according to the canvas. UK delivery is included. Trade prices are in pounds sterling, and a trade order is paid by card when you place it.

Your discount depends on how many paid trade orders your account has had in the last 12 months when you place an order:

• 10% off with fewer than 4, so from your first order
• 15% off with 4 to 8, so from your 5th order
• 20% off with 9 or more, so from your 10th order

A refunded or cancelled order does not count. Because the count looks back over a rolling 12 months, a level can go down as well as up as older orders drop out of it. Each order is priced at the level it was placed at: a new level applies from your next order, and nothing already ordered is repriced. WELCOME20, gift vouchers and painting upgrade codes cannot be used on a trade order.

A trade order goes through the same steps as any other commission. The approval photograph comes to you, the account holder, and it is your approval we wait for before the painting ships; whether you share the photograph with your client is up to you. Trade orders are sent in plain packaging, with nothing in the box carrying our name. When you order, you choose whether the painting comes to you or goes straight to your client, and Stripe's checkout takes the address. If it goes to your client, you confirm that you are allowed to give us their name and address for the delivery.

You may sell the finished painting to your client, at whatever price you choose, or give it to them to keep. Nothing else changes about the rights described under “The photograph you send”: the copyright in the painting does not pass to you or to your client, and prints or any other commercial use still need our permission.

A trade order is a business purchase, so the rights this page describes for consumers under UK law do not apply to it. Our own promises do: we check the photograph before any painting starts, we keep painting until the approval photograph is right, and if the painting arrives damaged, or materially different from the approval photograph you agreed, we replace it or refund you in full. Our liability for a trade order is limited to what you paid for it, except where the law does not allow that limit.

We may change trade prices, the discount levels or how orders are counted. A change applies only to orders placed after it, never to one already placed.

These terms and any order made under them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in the courts where you live.

We may update these terms. The version on this page when you place your order is the version that applies to that order, so it is worth reading the date at the top. This one was last updated in September 2026.